Field Officer

Job Description: Field Officer (Operations & Manpower)

Department: Operations / Facilities Management

Reports to: Operations Manager / Regional Manager

Location: Field-based (Multiple Project Sites)

ROLE

ObjectiveThe Field Officer is the boots-on-the-ground link between the organization and its project sites. You will be responsible for the end-to-end lifecycle of site personnel—from scouting and hiring reliable security and housekeeping staff to ensuring they are deployed, trained, and performing according to company standards.

• Key Responsibilities1. Recruitment & SourcingActive Scouting: Identify and recruit security guards, supervisors, and housekeeping staff through local networking, job fairs, and community outreach.
• Screening: Conduct initial interviews, verify past work experience, and perform mandatory background and reference checks.
• Documentation: Ensure all KYC documents (ID proofs, police verification, etc.) are collected and filed before deployment.
• 2. Deployment & OnboardingSite Allocation: Assign staff to specific project sites based on client requirements and staff skill sets.
• Induction: Conduct on-site orientation, explaining site-specific duties, safety protocols, and the organization’s code of conduct.
• Kitting: Ensure every deployed staff member has the necessary uniform, ID cards, and equipment (cleaning supplies, torches, registers) before they start.
• 3. Site Supervision & OperationsNight/Day Checks: Conduct surprise visits to project sites to ensure staff are present, alert, and in proper uniform.
• Attendance Management: Verify daily muster rolls and coordinate with the payroll team to ensure accurate salary processing.
• Conflict Resolution: Act as the first point of contact for any staff grievances or site-level disputes.
• 4. Quality Control & TrainingPerformance Audits: Regularly assess the quality of housekeeping (cleanliness standards) and security (vigilance and logbook maintenance).
• On-the-job Training: Provide refresher training on chemical handling for housekeepers or emergency response protocols for security staff.
• Client Liaison: Meet with site managers or clients regularly to gather feedback and address concerns immediately.