Guest Service Associate

·        Reporting on time as per allocated shift.

·        Adhering to all the SOPs at the outlet level

·        Serving customers in a timely manner.

·        Providing excellent customer service.

·        Maintaining the outlet cleanliness & hygiene.

·        Adhering to work timing & duty roaster assigned by the Store manager.

·        Wearing the prescribed uniform while on duty.

·        Adhering grooming & personal hygiene standards.

·        Customer relationship (Greeting with a smile, Welcoming & thanking, Taking order)

·        Attending training sessions to grow knowledge of products and to develop customer service skills.

·        Contacting customers to give them accurate feedback on the progress of their inquiries.

·        Updating customer information as required.

·        Contribute ideas to resolve customer problems to improve productivity.

·        Work within various teams to ensure outstanding customer service.

·        Maintain broad knowledge of customer products and services.

·        Participate in meetings and activities held to improve customer satisfaction and business performance.

·        Positive body language is pleasing, likeable & suits hospitality industry

·        Demonstrate effective communication skills (English/Hindi/One local language is

Mandatory)

·        Candidate have the basic knowledge on the food safety

·        Candidate Should  a high level of team

·        Candidate should be ready to work for rotational shift, Flexible with the timings

·        Ability to learn:

·        showcase the interest in learning, and  have the ability to learn new things