International Voice Process Agent

**Job Title:**

**International Voice Process Executive – Telecom*

*Job Summary:**

We are hiring dynamic and customer-focused professionals for an international telecom voice process specializing in **WiFi and internet service solutions and subscriptions**. The role involves interacting with customers, understanding their connectivity needs, and offering suitable broadband plans, WiFi solutions, and related services.

**Key Responsibilities:**

* Handle **inbound/outbound calls** with international (US) customers regarding **internet and WiFi service requirements**.

* Promote and sell **broadband plans, WiFi packages, upgrades, and subscription services**.

* Understand customer needs and recommend the **most suitable internet plans and packages**.

* Explain plan features, pricing, benefits, and ongoing offers clearly to customers.

* Drive **new connections, plan upgrades, and renewals**.

* Achieve daily, weekly, and monthly **sales targets**.

* Maintain accurate records of customer interactions in CRM tools (e.g., Zendesk or similar).

* Follow compliance guidelines and quality standards during calls.

* Upsell and cross-sell additional services (devices, add-ons, premium plans).

* Ensure a smooth onboarding experience for new customers.

**Key Skills Required:**

* Excellent English communication and sales skills

* Strong persuasion and negotiation abilities

* Customer-focused approach with confidence in handling international clients

* Basic understanding of **WiFi, broadband, and internet plans**

* Target-driven mindset

* Familiarity with CRM tools is an added advantage

* Willingness to work in **night shifts (US time zone)**

*Location: Koramangala, ST Bed Layout, Bangalore*

*Shift: Night Shift (International Process)*

*Working Days: 5 Days a Week*

*Experience Required: Minimum 2 Years (International Telecom Experience)*

Salary: Competitive Package

*Key Performance Indicators (KPIs):**

* Sales conversion rate

* Revenue generated

* Upselling performance

* Call quality score

* Customer acquisition & retention