Pre-sales Manager

Job Summary

We are seeking an energetic, goal-oriented, and articulate Pre-Sales Manager to lead our real estate pre-sales team. In this role, you will be the first point of contact for prospective property buyers, qualifying leads generated through marketing campaigns, understanding customer requirements, and scheduling site visits for the direct sales team.

• Key ResponsibilitiesLead Qualification & Nurturing:
• Connect with inbound leads generated via digital marketing, property portals, print media, and referrals.
• Understand customer preferences, budget, location preference, and purchase timelines to qualify prospects effectively.
• Product Briefing & Counseling:
• Pitch residential/commercial projects to prospective buyers, explaining floor plans, pricing, amenities, and location advantages clearly.
• Address preliminary customer queries regarding property specifications, possession dates, and payment plans.
• Site Visit Scheduling & Coordination:
• Drive lead conversions by scheduling site visits for qualified prospects.
• Coordinate with the on-site sales team to ensure smooth handover and a seamless customer experience during project visits.
• CRM & Pipeline Management:
• Maintain up-to-date lead records, interaction notes, and follow-up schedules in the CRM database.
• Track lead conversion rates at each stage of the pre-sales pipeline and provide regular reports to management.
• Team Collaboration & Feedback Loop:
• Provide valuable feedback to the marketing team regarding lead quality, target demographics, and common customer objections.
• Follow up regularly with non-visited or hesitant leads to keep interest warm.
• Qualifications & RequirementsEducation: Graduate degree in Business, Marketing, Communication, or a related field (MBA is a plus).
• Experience: 2 to 5 years of experience in pre-sales, telesales, or customer support within the Real Estate industry.
• Languages: Fluency in English and local/regional languages (essential for effective client communication).
• Tools: Proficiency with CRM software (e.g., Salesforce, LeadSquared, Sell.Do) and MS Office (Excel, Word).
• Key Skills & CompetenciesStrong verbal communication, active listening, and convincing skills.
• High customer orientation with an ability to build rapport quickly over the phone.
• Excellent phone etiquette, call control, and objections handling techniques.
• Good analytical ability to qualify leads efficiently and optimize conversion rates.