Process Executive

• Job Title: Process Executive
• Department: BPO
• Location: Remote
• Employment Type: Full-Time
• Company: Excelerate
• Technologies

The role requires Good communication skills,strong coordination skills, quick decision-making ability, and the capability to manage operations in a fast-paced environment.

Key Responsibilities

·      Coordinate and dispatch vehicles, drivers, or field teams as per daily operational schedules

·      Monitor movement and ensure timely pickups, deliveries, or service execution

·      Act as the primary communication point between operations teams, drivers, customers, and field staff

·      Track delays, escalations, or route issues and ensure timely resolution

·      Maintain dispatch logs, trip records, attendance, and operational trackers accurately

·      Ensure compliance with operational procedures, safety guidelines, and documentation requirements

·      Support real-time operational planning and prioritize urgent dispatch requirements

·      Prepare daily MIS reports and provide status updates to the Operations Manager

Required Skills & Qualifications

• Bachelor’s degree in any discipline
• 0-3 years of experience in operations coordination, dispatch, logistics, BPO operations, or field support
• Good communication and coordination skills
• Strong knowledge of MS Excel and operational reporting
• Willing to work in US shift

Why Join Us

• Opportunity to work in a dynamic and fast-growing organization
• Collaborative and performance-driven work culture
• Exposure to real-time operations management and coordination
• Career growth opportunities within operations and management functions