Receptionist / Front Office Executive

Key Responsibilities

Reception & Guest Management

Welcome members, patients, guests, and visitors warmly.

• Manage front desk operations and ensure a professional atmosphere.
• Guide visitors regarding services, programs, consultations, and appointments.
• Handle walk-in inquiries and provide accurate information about Classia programs.

Appointment & Scheduling Management

Schedule, reschedule, and confirm appointments for doctors, dietitians, and wellness consultants.

• Coordinate consultation schedules and room allocations.
• Maintain appointment calendars and ensure smooth patient flow.

Member Registration & Documentation

Register new members and patients.

• Collect and verify required forms and documents.
• Maintain accurate member records in the system.
• Assist in onboarding members into various Classia programs.

Phone, Email & WhatsApp Communication

Answer incoming calls professionally.

• Respond to emails and WhatsApp inquiries.
• Route calls and messages to the appropriate departments.
• Follow up with leads, members, and patients regarding appointments and services.

Billing & Payment Support

Generate invoices and receipts.

• Assist in membership fee collection and payment tracking.
• Coordinate with accounts for billing-related matters.

Customer Experience & Hospitality

Ensure a premium hospitality experience for all visitors.

• Assist members during their stay at the center.
• Address customer concerns promptly and professionally.
• Maintain a welcoming and organized reception area.

Administrative Support

Maintain daily visitor and appointment registers.

• Coordinate with doctors, nurses, dietitians, and operations staff.
• Manage office supplies and front-office inventory.
• Prepare daily and monthly front-office reports.