Senior Process Associate

# International Voice Process Executive – Internet Calling Transfer (US Process)

📍 Location: Koramangala, ST Bed Layout, Bangalore

🕒 Shift: Night Shift (US Time Zone)

📅 Working Days: 5 Days a Week

💼 Experience: 1–3 Years in International Voice Process / Lead Transfer

💰 Salary: Competitive Salary + Incentives

## About the Role

We are looking for energetic and customer-focused professionals to join our team as Internet Calling Transfer Executives. The role involves connecting with US-based customers, qualifying their internet service requirements, and transferring interested customers to the concerned service providers or sales specialists.

## Key Responsibilities

* Make outbound calls to US customers regarding internet and broadband services.

* Verify customer eligibility and interest in available internet plans.

* Explain basic service offerings and benefits.

* Qualify leads based on predefined criteria.

* Transfer interested customers to the closing or activation team.

* Maintain accurate records of customer interactions.

* Meet daily transfer and quality targets.

* Ensure compliance with process guidelines and quality standards.

## Required Skills

* International BPO Voice Experience.

* Excellent English communication skills.

* Lead qualification and customer engagement.

* Strong listening and probing skills.

* Ability to handle objections professionally.

* CRM and call management tool experience.

* Target-oriented mindset.

* Comfortable working in US night shifts.

## What We Offer

✅ Attractive Salary Package

✅ Performance-Based Incentives

✅ 5-Day Work Week

✅ Fixed Night Shift

✅ Career Growth Opportunities

✅ Friendly Work Environment

## Eligibility

* Minimum 1 year of experience in an International Voice Process.

* Experience in lead generation or call transfer campaigns preferred.

* Strong communication and customer interaction skills.

* Immediate joiners preferred.