Area Manager

Popo Ventures is seeking a passionate and performance-driven Area Manager to oversee multiple gourmet restaurant outlets and deliver exceptional dining experiences. This role is responsible for driving business growth, maintaining premium brand standards, and leading high-performing teams across all locations.

The ideal candidate brings strong expertise in hospitality operations, a refined understanding of customer experience, and the ability to balance operational efficiency with luxury service excellence.

Business & Revenue Growth

• Drive sales and profitability across all assigned gourmet outlets
• Forecast revenue, set targets, and ensure achievement of business goals
• Analyse performance metrics and implement strategies to maximize revenue per outlet
• Identify opportunities for expansion, upselling, and premium service offerings

Guest Experience & Brand Excellence

• Ensure delivery of a consistent, high-end guest experience aligned with Popo Ventures standards
• Monitor guest feedback, online reviews, and satisfaction scores
• Resolve escalations with a hospitality-first approach
• Uphold brand aesthetics, ambiance, and service excellence across all outlets

Operations Management

• Oversee end-to-end restaurant operations ensuring smooth daily functioning
• Ensure strict adherence to SOPs, hygiene, and food safety standards
• Maintain consistency in food quality, presentation, and service delivery
• Coordinate closely with kitchen, service, and support teams

Marketing & Guest Engagement

• Execute localised marketing strategies to increase footfall and repeat clientele
• Collaborate with central marketing for campaigns, events, and promotions
• Drive partnerships, events, and experiential dining initiatives
• Leverage digital platforms and customer data to enhance engagement

Leadership & People Development

• Lead, coach, and mentor Restaurant Managers and their teams
• Drive hiring, training, and succession planning across outlets
• Build a strong service culture focused on excellence and accountability
• Conduct performance reviews and implement development programs

Inventory & Supply Chain

• Oversee inventory planning, procurement cycles, and vendor relationships
• Ensure quality sourcing aligned with gourmet standards
• Minimize wastage and ensure efficient stock management
• Maintain consistency in ingredient quality across all outlets

Risk, Compliance & Safety

• Ensure compliance with food safety regulations, licensing, and audits
• Implement safety protocols for guests, staff, and assets
• Handle incident reporting and crisis management effectively
• Ensure secure cash handling and audit compliance