Assistant Store Manager

Customer Focus

● Assist in fostering a customer-centric culture by ensuring

exceptional customer service.

● Exhibit emotional intelligence to build trust and rapport with

customers.

● Handling escalated customer queries, concerns, and feedback

with professionalism and empathy.

● Monitor adherence to company policies and guidelines by all

team members.

Sales Mastery

● Contribute to driving the store sales targets, including

category-wise goals.

● Assist in leveraging data insights to optimize inventory and

identify growth opportunities.

● Collaborate with the Store Manager and Visual Merchandising

(VM) team to maintain impactful in-store displays.

Leadership Excellence

● Support the Store Manager in motivating the team to achieve

high performance through coaching and recognition.

● Assist with resolving team conflicts and fostering a

collaborative work environment.

● Assist in conducting on-the-job training (OJT) and support

employee development through constructive feedback.

● Assist in employee schedules, provide feedback on

performance reviews.

Change Management

● Adapt quickly to new business strategies and processes,

ensuring smooth implementation within the team.

● Promote flexibility and enthusiasm for adopting new processes

and technologies.

Decision-Making

● Provide input and support for data-driven decisions that

enhance customer satisfaction and operational efficiency.

● Assist in analysing store performance metrics and

implementing improvements.

Store Operations Excellence

● Maintain outstanding store condition, ensuring it is clean,

organized, and visually appealing.

● Supervise daily store operations, including stock management,

visual merchandising, and shrinkage prevention.

● Ensure the store maintains compliance with company

standards through regular checks and audits.

● Handle administrative tasks such as preparing reports and

assisting with scheduling.

Candidate

Requirement

: ● HSC with 5+ years of Experience / Bachelors Degree with 3+

years of experience, specifically in fashion retail industry ,

must be at a Team Leader/Team handling role for min 6

months .HSC qualification with 5+ years of experience in

Fashion Retail

● Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

and retail POS systems.

● Exceptional customer service skills, including active listening,

problem-solving, and the ability to build strong customer

relationships.

● Proven ability to drive sales, meet targets.

● Ability to motivate, guide, and develop a team.

● Excellent communication, interpersonal, and conflict resolution

skills.

● Ability to effectively manage multiple priorities and ensure

smooth and efficient store operations.