Client Relationship Executive

We want an imedidate joiner

About Us:

Laser Experts India is a specialist organization focused on laser machine service, maintenance, and support. We serve manufacturing companies across Bangalore and Karanataka, providing AMC services, fiber source repair, spare parts, and consumables for industrial laser systems. We are a fast-growing team that believes in customer ownership and long-term partnerships. Every team member is empowered to make decisions, take ownership of customer accounts, and grow with the company.

Role Summary:

The Client Partner Executive is the face of Laser Experts India to our customers. You will own the complete customer relationship — from understanding their laser machine requirements and pain points to coordinating service, repairs, and upgrades, and proactively promoting our revenue generating offerings including AMC contracts, fiber source repairs, spare parts, and consumables. This is a relationship-first role. Half your time will be spent on the factory floor with customers — listening, observing, and solving. The other half will be spent in-house planning visits, following up on service requests, preparing proposals, and coordinating with our technical and operations teams.

Key Responsibilities:

Customer Relationship Management

• Serve as the single point of contact between Laser Experts India and assigned customer accounts
• Build deep, trusted relationships with plant managers, maintenance heads, and purchase teams at customer factories
• Conduct structured customer visits to understand operations, machine usage patterns, and upcoming requirements
• Document customer pain points, machine downtime history, and feedback; share insights with internal teams
• Ensure high customer satisfaction scores and zero unresolved escalations

Service & Repair Coordination

• Receive and register all service and repair requests from customers promptly
• Coordinate with the internal service team to schedule and execute service calls, repairs, and preventive maintenance
• Track job status end-to-end — from ticket creation to completion and customer sign-off
• Follow up with customers post-service to confirm resolution and collect satisfaction feedback
• Escalate unresolved technical issues to senior engineers and ensure closure within committed timelines

Revenue Generation & Business Development

• Proactively promote and convert Annual Maintenance Contracts (AMC) to ensure recurring revenue from existing customers
• Identify and pitch fiber source repair opportunities — educate customers on cost vs replacement benefits
• Promote and sell genuine spare parts and consumables for laser machines; maintain awareness of customer machine inventory
• Identify upsell and cross-sell opportunities during every customer interaction and visit
• Meet monthly revenue targets for AMC renewals, spares, consumables, and repair jobs

Field Visits & Customer Factory Planning

• Plan and execute structured factory visits to assigned customer accounts (minimum 3 visits per week)
• Prepare visit agenda in advance — understand machine count, current service status, and outstanding proposals
• Observe and document the customer's shop floor environment, laser machine utilisation, and operational challenges
• Identify new contacts and decision-makers within customer organisations to widen the relationship
• Submit structured visit reports to management after every customer meeting

In-House Coordination & Administration

• Maintain accurate and up-to-date CRM records for all customer interactions, service tickets, and proposals
• Prepare quotations for AMC, spares, consumables, and repair services; follow up for approvals
• Coordinate with logistics team for timely dispatch of spares and parts to customer sites
• Maintain customer machine database: model, installation date, service history, AMC status, warranty status
• Prepare weekly and monthly reports: customer visits done, service tickets closed, revenue generated, AMC pipeline

Education & Experience

✔ Graduate / Diploma in Engineering, Electronics, Mechanical, or related technical field

✔ 2–6 years of experience in customer relationship, after-sales service, or technical sales roles

✔ Experience in industrial equipment, capital goods, laser, CNC, or automation industry preferred

✔ Proven track record of handling B2B customer accounts independently

✔ Experience with AMC selling or service contract management is a strong advantage

✔Strong communication skills

What We Offer

• Competitive CTC Fixed salary + performance-based incentives tied to AMC and revenue targets
• Travel Allowance Fuel reimbursement and travel allowance for all customer visits and field work
• Growth Path Clear career progression to Senior Client Partner, Regional Manager or Inside Sales Lead