Client Relationship Manager

Understand all program requirements and communicate requirements to all applicable business teams. • Create detailed program implementation plans and lead all program implementation meetings. • Create documentation needed for managing the program internally and externally (e.g., meeting minutes, process flows, etc.). • Communicate effectively across all functional teams assigned to the program. • Ensure all program timelines and milestones are met. • Monitor program budget, revenue, and profitability. • Maintain effective and timely communication with clients. • Monitor the health of the program; create program updates and data reporting for QBRs, SLA management, etc. • Cross-Functional Collaboration: Facilitate smooth coordination with internal teams (legal, onboarding, logistics) for successful client transitions and process improvements. • Ensure client satisfaction across the entire program. • Coordinate logistics service providers and/or other subcontractors utilized to support the client’s program. • Other duties as assigned

Skills required

2 years of related experience. • Excellent verbal and written communication skills. • Strong presentation skills. • Dedicated team player. • Outstanding organizational skills and attention to detail. • Able to review and analyse data. • Flexible and adaptable. • Ability to manage changing priorities as programs evolve. • Ability to create detailed project plans. • Proficiency with MS Office Suite. • Prefer five years’ experience. • Prefer Database creation and management.