Cluster Manager

JOB DESCRIPTION- Cluster Manager

Date:

Version: 1.0

Position Title: Cluster Manager

Grade:

Reports to: City head

Function/BU: BB Now                                                                   

Sub Function: Warehouse and Front-End

Delivery

Corporate/Region: Region

Location: BB Now Store

Contacts of this position:

Internal:

City Head, Store in charge, Shift Controller, Associates, Technology,

IT infra, Projects, HR.

External:

Customers, Authorities, Landlord, Vendors for Service Maintenance

Organogram:

City head

|

Cluster Manager

|

Store in charge

Job Description:

Purpose:

Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores). Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely basis.

Ø   

Responsible

for P&L for the area – Top line – Bottom line – ABV – Margin for the store

level P&L

Ø   Driving the Store Metrics in his cluster/Area – OTD – Complaints – Write off – On time picking etc.

Ø   Responsible for ensuring recruitment and managing attrition with the help of DM-HR

Ø   Manpower Planning

Ø   Initiatives to improve efficiency

Ø   Monitor and analyses the reports to achieve metrics

Ø   Rewards and Recognition

Ø   Coordination with Training team – for new hiring as well as existing team

Ø   Vendor management – Delivery Partners and Security, House keeping

Ø   Process Adherence

Ø   Competition Tracking

Ø   Work Environment and Safety Management

Designation

Nature

of Metrics

Metrics

Target

Weightage

Measures

Cluster

Manager

Customer

Customer

Complaint of the Cluster

0.65%

20

As per

target set

Internal

IBND

zero

15

complaints

Internal

Stores

P&L of the cluster

As per

CP

25

As per

CP V/s Actuals

Internal

Store

Write-off + Stock Update

0.30%

10

Based on

System Booking

Internal

OTD

100%

10

On-time

delivery as per cut-off

Internal

Process

Audit score of the cluster

>90%

20

Central

Process Audit Score

Required Competencies: (Knowledge, Skills, Personal Attributes)

Background

Experience at supervisory role

Work Experience

6-8 years with 1-2 years Experience at supervisory role

Skills

He/ She should possess the following competencies:

• Speaking, writing, and listening skills.
• Critical thinking, problem solving, and reasoning abilities.
• Supervising skills.
• Process know-how.
• P&L