CRM Manager - Post Sales

We are hiring an experienced and customer-focused CRM Manager Post Sales for a reputed residential construction company based in Koramangala,Bengaluru.

Position Details:-

• Role: CRM Manager – Post Sales
• Location: Koramangala, Bangalore
• Industry: Residential Construction / Real Estate
• Joining: Immediate Joiners Preferred

Eligibility Criteria:-

• MBA in Marketing OR Any Graduate with 5+ years of relevant experience as CRM Manager - POST Sales in residential (Apartment) construction company.
• Mandatory experience in Post-Sales CRM within a reputed residential/apartment construction company.
• Strong communication and customer handling skills.
• Candidate should own a bike and be willing to travel as required.
• Must be flexible to work on Sundays, holidays, or extended hours based on business requirements.

Key Responsibilities:-

• Manage post-sales customer relationship processes and coordinate with internal departments including Sales, Projects, Finance, and Legal teams.
• Regularly monitor project progress and provide timely updates to customers.
• Ensure accurate demand notes are generated as per agreement schedules and construction milestones.
• Follow up with customers and bankers for timely collections and payment closures.
• Handle escalations and coordinate with management for issue resolution.
• Coordinate with the Projects team regarding customer-requested modifications and ensure timely execution and collection of additional charges.
• Review and process Agreements and Sale Deeds after necessary approvals from Legal and Finance teams.
• Prepare and submit weekly, monthly, quarterly, and annual MIS reports and presentations.
• Monitor project cash flow, collections, and outstanding dues to ensure timely recovery.
• Process booking forms, agreements, and customer documentation accurately.
• Assist customers with flat allotments, registrations, cancellations, loan processing, deed transfers, and related documentation.
• Maintain strong customer engagement throughout the customer lifecycle by ensuring seamless communication and service delivery.
• Deliver excellent customer satisfaction and maintain high service quality standards.
• Communicate customer feedback effectively to management for continuous process improvement.
• Execute all assigned responsibilities as per management guidelines, JD, and KRA expectations.

Preferred Skills :-

• Strong customer relationship management abilities.
• Excellent coordination and follow-up skills.
• Good understanding of residential real estate post-sales processes.
• Ability to handle documentation, collections, and customer escalations efficiently.
• Proficiency in MIS reporting and documentation management.