Customer Care Executive

Job Title: Tele Caller / Admission Tele Caller

Location: Raghuvanahalli, Kanakapura Road, Bengaluru.

Job Type: Full-Time (Monday to Saturday)

Qualification – Graduate / Under Graduate

Salary : 15,000-18,000 PM + Incentive

Mindlearn Solutions Pvt Ltd.,

MindLearn Solutions Pvt. Ltd. is a trusted education partner specializing in admission consulting, medical education, e-learning, content development, and placement support. Established in 2023 by education professionals with 25+ years of industry experience, we are dedicated to empowering students with the guidance, resources, and opportunities they need to achieve their academic and career aspirations.

Job Title: College Admission TelecallerJob SummaryThe College Admission Telecaller is responsible for contacting prospective students and parents to provide information about academic programs, admission procedures, eligibility criteria, fees, scholarships, and career opportunities. The role involves generating admission leads, counselling students over the phone, scheduling campus visits or counselling sessions, and supporting the admissions team in achieving enrollment targets.

Key Responsibilities

• Make outbound calls to prospective students, parents, and admission enquiries.
• Handle inbound calls and respond to admission-related queries professionally.
• Explain course details, eligibility criteria, fee structure, scholarships, and admission procedures.
• Generate and qualify admission leads through telecalling and follow-up activities.
• Counsel prospective students and guide them in selecting suitable courses based on their interests and career goals.
• Schedule appointments for campus visits, counselling sessions, and admission interviews.
• Maintain accurate records of enquiries, follow-ups, and admissions in Excel or CRM.
• Coordinate with the Admissions, Marketing, and Academic teams to ensure a seamless admission process.
• Follow up with prospective students until the admission process is completed.
• Achieve daily, weekly, and monthly calling, counselling, and admission targets.
• Resolve candidate concerns and escalate complex issues to the Admissions Manager when required.
• Build strong relationships with students and parents while maintaining a professional and positive approach.
• Participate in admission campaigns, education fairs, promotional activities, and training programs.
• Required Skills, Excellent verbal communication and interpersonal skills.
• Fluency in English, Hindi, and Kannada is preferred.
• Strong counseling, convincing, and negotiation skills.
• Good telephone etiquette and active listening abilities.
• Basic computer proficiency, including MS Office (Excel, Word) and CRM software.
• Strong follow-up, time management, and organizational skills.
• Ability to work in a target-driven environment while maintaining high service standards.
• Positive attitude, self-motivation, and a customer-focused approach.

Job Details

• Employment Type: Full-time
• Industry: Education / Higher Education / EdTech
• Department: Admissions
• Location: Raghuvanahalli, Kanakapura, Bengaluru
• Working Days: Monday to Saturday

Qualifications

• Minimum: 10+2 (Any Stream)
• Preferred: Graduation in any discipline
• Experience: 0–2 years (Freshers can apply; training will be provided)

Ideal Candidate

• Positive attitude, confidence, and willingness to learn.
• Strong customer-focused approach.
• Target-driven and self-motivated.
• 
  

How to Apply:

Interested candidates can apply by sending their resumes to probodh@mindlearn.in

In person Interview – Prabodh - 8296266100 / 9591913883