Customer Care Executive

We are hiring Virtual Relationship Managers (VRMs) to manage customer relationships through digital channels. The role involves engaging with customers, understanding their financial needs, and promoting relevant banking products while ensuring a seamless customer experience. This is an excellent opportunity for fresh graduates looking to start a career in banking sales.

Key Responsibilities:

Customer Engagement:

• Connect with assigned customers as per defined contact policies
• Deliver a high-quality digital banking experience
• Understand customer requirements and recommend suitable products
• Handle inbound/outbound calls as per quality standards
• Resolve customer queries within defined timelines
• Promote digital banking services for enhanced customer convenience
• Maintain accurate records of customer interactions in CRM systems
• Address and resolve customer complaints effectively
• Build long-term customer relationships
• Ensure customer retention and minimize attrition

Sales & Portfolio Management:

• Achieve assigned sales and portfolio targets
• Cross-sell and up-sell banking products (TPP, Assets, Cards, etc.)
• Profile customers to identify sales opportunities
• Ensure eligibility and compliance before offering products
• Monitor key account activities and report as required
• Process customer requests and transactions accurately

Process & Compliance:

• Maintain proper documentation of all customer interactions
• Adhere to banking policies, regulatory norms, and internal guidelines
• Ensure timely updates in CRM and reporting systems

Eligibility Criteria:

• Qualification: Graduate (any stream except B.Tech/BE)
• Experience: Freshers can apply (0–1 year experience preferred)

Key Skills Required:

• Basic knowledge of banking and financial products
• Strong verbal and written communication skills
• Customer-focused approach
• Sales and persuasion abilities
• Basic computer and CRM knowledge
• Ability to build and maintain customer relationships

Language Requirement:

• Fluent English (mandatory)
• Proficiency in any one: Hindi / Tamil / Malayalam / Kannada