Customer Experience Executive ( CSD)
Tata CromaFixed
₹14,000 - ₹18,000
Average Incentives*
₹1,000
Earning Potential
₹19,000
Fixed
₹14,000 - ₹18,000
Average Incentives
₹1,000
Earning Potential
₹19,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
1 applicants
Benefits include: Health Insurance, ESI (ESIC)
Job Description
Logging calls for customers regarding product demonstration, installation, and complaints.
Resolving issues related to customer orders, product availability, and pricing.
Ensuring all customer queries are well-investigated and resolved.
Handling inbound and outbound calls.
Maintaining a customer-focused approach and answering inquiries using standard guidelines.
Taking ownership of complaints and queries and proactively following through to resolution.
Product Delivery and Coordination:
Arranging timely delivery of products from the store or warehouse to customers.
Coordinating with company personnel to record demonstration numbers and inform customers.
Managing the exchange of products and processing refunds.
Complaint Resolution and Repair Management:
Tracking the duration taken to attend to complaints and investigating reasons for delays.
Issuing Goods Acknowledgement Notes (GAN) for products with manufacturing defects and sending them for repair.
Informing customers when their repaired products are available.
Recording showroom defect complaints and coordinating with company personnel for repairs.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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