Customer Experience Specialist (WhatsApp & Voice)

We are a growing brand looking for an exceptional Customer Experience Specialist. While you will be working out of our premium showroom, 95% of your role will be digital—managing our customers via WhatsApp Business, phone calls, and emails.

We are not looking for a standard retail executive; we are looking for a highly efficient digital communicator who can handle multiple chats simultaneously, de-escalate customer issues, and represent our brand with flawless English and Hindi.

Key Responsibilities:

1. Manage high volumes of customer inquiries, primarily through WhatsApp Business and phone calls.
2. Draft relatable customer messages to comfort them.
3. Occasionally assist with walk-in customers in the showroom if required.

Must-Have Requirements:

1. Minimum 2+ years in Chat & Voice Customer Support. (Experience with E-commerce, D2C brands)
2. Flawless written and spoken English, and fluent conversational Hindi.
3. WordPress and WhatsApp Web experience.

SCREENING FORM:- https://forms.gle/BNBmcZhSF3Tv4A7o9 (Those who haven't filled will be directly rejected)

Perks of Joining Us:

• Fixed day shift with stable working hours (No night shifts or rotational BPO hours).Work in a premium, professional showroom environment.Highly competitive salary for the right candidate.