Customer Relationship Executive

Job Description

Job Role – CRE - Female

Languages - Malyalam + English

Job Summary: 

The Customer Relations Executive (CRE) is responsible for providing an exceptional customer experience by 

assisting clients with inquiries, managing their sales journey, ensuring customer satisfaction, and handling post-

sales activities. The CRE plays a vital role in maintaining customer relationships and supporting the sales team in 

achieving showroom targets. 

Key Responsibilities: 

1)Customer Engagement: 

Greet and welcome customers to the showroom, ensuring a positive first impression. 

Assist customers in understanding the features and benefits of the vehicles available in the showroom. 

Respond to customer inquiries via phone, email, and in-person visits promptly and professionally. 

2)Sales Assistance: 

Support the sales team by facilitating test drives, providing product brochures, and explaining vehicle 

specifications. 

Guide customers through the vehicle purchasing process, from initial inquiry to final sale. 

Maintain accurate customer records, track customer interactions, and follow up on leads. 

3)Customer Relationship Management: 

Build and maintain strong relationships with existing and potential customers to foster loyalty. 

Handle customer concerns and complaints effectively, ensuring a high level of customer satisfaction. 

Conduct post-sales follow-up to ensure the customer is satisfied with their purchase and address any issues. 

4)Documentation & Coordination: 

Assist customers with the necessary paperwork for vehicle purchases, insurance, registration, and financing. 

Coordinate with internal departments to ensure smooth vehicle delivery and timely post-sale services. 

Maintain an organized customer database, updating it with new leads and closed sales. 

5)Showroom Operations Support: 

Ensure the showroom is well-presented, including keeping promotional material updated and maintaining a 

clean, welcoming environment. 

Coordinate events, such as vehicle launches, promotions, and customer appreciation days. 

Assist in showroom reporting, providing updates on customer feedback, sales leads, and market trends. 

6)Market and Product Knowledge: 

Stay updated on the latest automobile models, features, and industry trends. 

Understand the competitive landscape and provide customers with insights on how the showroom’s 

offerings compare. 

Requirements

Experience: 1+ years of experience in customer relations, preferably in the automobile industry. 

Communication Skills: Excellent verbal and written communication skills with a customer-first attitude. 

Interpersonal Skills: Strong interpersonal skills to build rapport and handle customer concerns effectively. 

Tech-Savvy: Proficiency in using CRM systems, Microsoft Office, and other relevant software. 

Time Management: Ability to manage multiple customers and inquiries efficiently. 

Sales Orientation: Understanding of basic sales processes and customer management. 

Preferred Qualifications: 

Prior experience in a premium automobile showroom. 

Ability to work in a fast-paced and dynamic environment. 

Knowledge of automotive technology, vehicle financing, and insurance processes. 

Required Skills & Qualifications: 

Education: Bachelor’s degree in Business, Marketing, or a related field is preferred

Benefitssalary 25k-28k in hand

PF+Incentives