Customer Service Representative

Job Description

Job Opening: Customer Service Representative – Traya Voice Process

Company: Radical Minds Technologies Pvt. Ltd.

Location: HSR Layout, Bengaluru (Work from Office)

Salary:

₹18,000 per month – Freshers

₹20,000 per month – Experienced Candidates

Process: Voice (Inbound & Outbound Customer Support)

Language Requirement:

Hindi & English (Mandatory) + Any ONE Regional Language (Kannada / Tamil / Telugu)

Role Overview

We are seeking enthusiastic and customer-oriented individuals for the Traya Voice Process. The role involves managing customer interactions, resolving queries efficiently, and delivering a high-quality service experience in a structured and performance-driven environment.

This is a great opportunity for candidates looking to build a career in customer service with a stable and growing organization.

Key Responsibilities

• Handle customer calls professionally (inbound/outbound)

• Provide accurate information and effective resolutions

• Maintain proper call records and update CRM systems

• Follow quality standards, compliance, and process guidelines

• Ensure high levels of customer satisfaction

• Meet daily productivity and performance targets (KPIs)

Eligibility Criteria

• Graduates (Freshers can apply)
• Non-Graduates with a minimum of 1 year of customer service experience

• Strong verbal communication in Hindi & English

• Proficiency in any ONE regional language (Kannada / Tamil / Telugu)

• Basic computer knowledge and typing skills

• Willingness to work from office (HSR Layout, Bengaluru)

Desired Skills

• Excellent communication and interpersonal skills

• Strong problem-solving and active listening abilities

• Ability to handle customer objections confidently

• Adaptability in a fast-paced voice process environment