Customer Success Executive
Furtados School Of Music (FSM Education Pvt. Ltd.)Fixed
₹20,000 - ₹25,000
Average Incentives*
₹2,000
Earning Potential
₹27,000
Fixed
₹20,000 - ₹25,000
Average Incentives
₹2,000
Earning Potential
₹27,000
You can earn more incentive if you perform well
Work from Office
Full Time
Freshers only
Good (Intermediate / Advanced) EnglishJob Description
Job Description – Customer Success Executive
Position
Customer Success Executive
Location:
Kanakapura Rd, Anjanadri Layout, Konanakunte, Bengaluru, Karnataka 560062
(Work from Office)
Working Hours
11:00 AM – 8:00 PM
About Furtados School of Music (FSM)
Furtados School of Music (FSM) is India's leading performing arts education organization. Backed by the 160-year legacy of Furtados, FSM delivers structured music, dance, and performing arts programs across schools, learning centres, home tuition, and online platforms nationwide.
Role Overview
We are looking for enthusiastic and customer-focused fresh graduates to join our Customer Success team. The ideal candidate should have excellent communication skills, a positive attitude, and a passion for delivering an exceptional customer experience.
Key Responsibilities
* Serve as the primary point of contact for students and parents.
* Handle inbound calls, emails, WhatsApp messages, and customer inquiries.
* Assist students with admissions, onboarding, scheduling, and course-related queries.
* Build and maintain strong relationships with students, parents, and prospects.
* Coordinate with academic, operations, and sales teams to ensure seamless service.
* Resolve customer concerns promptly and professionally.
* Maintain accurate customer records in CRM/MIS.
* Follow up on pending requests and ensure timely resolution.
* Collect customer feedback and contribute to improving the overall customer experience.
* Support centre operations and administrative tasks as required.
Skills Required
* Excellent verbal and written communication skills.
* Strong interpersonal and relationship-building abilities.
* Customer-first mindset with a positive attitude.
* Good problem-solving and coordination skills.
* Basic knowledge of MS Office and Google Workspace.
* Ability to multitask and work in a fast-paced environment.
Eligibility
* Bachelor's degree in any discipline.
* Freshers are welcome to apply.
* Internship or experience in customer service, hospitality, retail, or education will be an added advantage.
What We Offer
* Comprehensive training and mentorship.
* Career growth opportunities within the organization.
* Exposure to India's leading performing arts education organization.
* A collaborative and learning-oriented work environment.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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