Customer Success Specialist

Responsibilities:

• Contact the potential leads assigned and inform them about the product and the services provided.

• Generate Leads for various in house processes. • Answer questions about products and services of the company.

• Ask questions to understand customer requirements and help them remain active on the platform.

• Make timely follow ups and hand hold the customer in completing the onboarding.

• Attend mandatory training sessions to stay updated on product or company policy changes

• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

• Follow established processes and procedures to maintain service quality.

• Go the “extra mile” to meet the assigned targets.

Desired Skills and Requirements:

• Exp - 1 to 4 years or Freshers can also apply (2024 pass out)

• Any Graduate • Proven experience in a customer support role.

• Proficient in relevant computer applications

• Having accounting knowledge is a plus.

• Excellent communication and active listening skills.

Languages : English & Hindi,Tamil,Malayalam,Telugu

Other Mandates: Office-based work, regular use of computer systems and communication tools

Satpal Singh-

7795097214