Customer Support Executive

Job Description – Customer Support & Operations Executive

Company: iQue Cap

Position: Customer Support & Operations Executive

Department: Customer Support & Operations

Location: Madiwala, Bangalore

Employment Type: Full-Time

Job Summary

We are looking for a proactive and customer-focused Customer Support & Operations Executive to manage customer queries while supporting day-to-day operational activities. The ideal candidate should have excellent communication and coordination skills, be organized, detail-oriented, and capable of handling multiple tasks efficiently.

The role involves interacting with customers, resolving queries, maintaining accurate records, coordinating with internal teams, and ensuring smooth execution of operational processes.

Key Responsibilites

Operations Management

• Coordinate and support daily operational activities to ensure smooth business functioning.
• Monitor and track ongoing processes, tasks, and customer requests.
• Coordinate with internal teams such as Sales, Finance, HR, and Management to ensure timely completion of operational requirements.
• Maintain and update operational records, reports, databases, and documentation.
• Assist in preparing daily, weekly, and monthly operational reports.
• Follow up with relevant teams to ensure pending tasks and customer requirements are completed on time.
• Identify operational gaps and assist in implementing process improvements.
• Ensure that company policies, SOPs, and operational procedures are followed.

Documentation & Reporting

• Maintain accurate customer and operational records.
• Prepare regular MIS and operational reports as required.
• Track pending cases, customer requests, and operational activities.
• Ensure all necessary documents and records are properly maintained and updated.
• Support management with relevant operational data and reports.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Commerce, Management, or a related field.
• 1–3 years of experience in Customer Support, Operations, Back Office, or a similar role.
• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good coordination and follow-up skills.
• Proficiency in MS Office, Google Workspace, and basic Excel/Google Sheets.
• Ability to manage multiple tasks and work under deadlines.
• Strong attention to detail and organizational skills.
• Ability to work independently as well as collaborate effectively with different teams.

Preferred Qualities

• Customer-centric approach with a positive and professional attitude.
• Proactive and responsible towards assigned tasks.
• Strong ownership and accountability.
• Good interpersonal and relationship-building skills.
• Ability to handle pressure and resolve issues calmly.
• Willingness to learn and adapt to changing business requirements.