Shadowfax Technologies

Customer Support Executive

Shadowfax Technologies
Bellandur, Bengaluru/Bangalore
₹25,000 - ₹30,000 monthly

Fixed

₹25,000 - ₹30,000

Earning Potential

₹30,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

17 applicants

17 applicants

Job Description

Key Responsibilities

  1. Handle customer queries and complaints across multiple channels.
  2. Resolve issues promptly and ensure customer satisfaction.
  3. Coordinate with internal teams to ensure smooth service delivery.
  4. Capture and share customer feedback to drive experience improvements.
  5. Maintain accurate records of every interaction.
  6. Meet defined quality and performance benchmarks.

Required Skills & Tools

  1. 1–3 years of experience in customer support, ideally in D2C, on-demand services, hyperlocal, or beauty/wellness.
  2. Fluent in English and Hindi
  3. Hands-on experience with any CRM / cloud telephony tools like Exotel, Knowlarity, Ozonetel, or equivalent
  4. Familiarity with ticketing systems like Zoho Desk, Freshdesk, Zendesk, or similar
  5. Ability to multitask across calls, chats, and ticket queues simultaneously


Job role

Work location
Work locationBellandur, Bengaluru, Karnataka, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Service Delivery
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
Education12th Pass
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameShadowfax Technologies
Address
AddressBellandur, Bengaluru, Karnataka, India
Job posted by Shadowfax Technologies

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You can expect a minimum salary of 25,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 24 Jun 2026. For more details, download apna app and find Full Time jobs in Bengaluru . Through apna, you can find jobs in 64 cities across India. Join NOW!