Front Desk - Patient Care Relations - Associate

Front Desk - Patient Care Relations - Associate

Job description

Key areas of Responsibility:

Assists patients with information and provides necessary services upon their arrival or departure from the hospital. Is responsible for end-to-end Patient Experience Services.

Main Job Tasks:

• Provide general information on services offered by the hospital.
• Directs patients, relatives, and vendors to the appropriate departments or staff.
• Responsible for collecting details of Patients as per the Forms provided and necessary Order Entry, Cash & Billing and managing insurance, if any.

Is responsible for the Console:

• Handles all external & internal incoming calls across the hospital.
• Telephonic appointments for consultants are taken.
• Takes messages for staff & consultants.

Is responsible for Outpatients:

• Registers Patients / Customers.
• Screen patients and assign to the appropriate consultants.
• Accompany/direct patients to various departments/nursing stations.
• Moves charge sheets to various departments.
• Ensures that bills are paid and medicines are collected.
• Coordinate with consultants to charge the correct consultant fee to the patient.
• Ensure that patients waiting time is reduced at the order entry counter.

Others:

• Compiles and monitors bed status reports.
• Reports any incident that occurs at the facility to the immediate Manager.
• Participates in educational programs and in-service meetings.

Required Candidate Profile:

- Graduate [Freshers] with exceptional communication skills Kannada + English + Hindi

- PUC / 12th Pass / Under Graduate (with minimum 0-3 years of relevant experience)

- Candidates / Aspirants ready to relocate to Mysore on their own can also apply.

Interested Applicants can also text WhatsApp message to 8123102294 if we do not respond to your call or email.