HR Application Support Executive

HRMS Application Support

• Collaborate with client HR/Finance teams on HRMS application support and enhancement initiatives.
• Troubleshoot functional and system-related issues.
• Coordinate with internal tech teams for bug fixes and feature upgrades.
• Conduct regular system health checks and ensure smooth operations.

Payroll Managements

• Manage end-to-end payroll processing using StaffingGo payroll software.
• Validate payroll inputs, deductions, statutory compliances, and reports.
• Ensure timely payroll closure and client sign-off.
• Handle payroll-related queries and reconciliations.

Client & Customer Support

• Provide exceptional customer support via phone and email.
• Maintain defined TATs and SLA commitments.
• Track, document, and resolve client tickets effectively.
• Build strong client relationships and ensure high satisfaction levels.

Implementation & Training

• Support HRMS implementation for new clients.
• Conduct user training sessions (online/offline).
• Assist in data migration, configuration, and go-live activities.
• Prepare user manuals and SOP documentation.