Import/Export Coordinator

Junior Administrator – Spare Parts Management Company: HARRO MNC company Recruiter company: Trident Services

Location: Bangalore, India

Experience Required: 2 to 4 years

Employment Type: Full-time

Remuneration: Salary competitive based on experience + fixed food allowance / travel bonus (for customer site visits).

Job PurposeThe Junior Administrator for Spare Parts Management will be responsible for handling the end-to-end lifecycle of spare parts administration. This includes managing customer inquiries, processing quotes and orders in the ERP system, managing inventory stock, and coordinating with cross-functional teams to ensure timely delivery and high customer satisfaction.

• Key Responsibilities & Tasks1. Order & Quote ManagementCreate spare parts quotations, order confirmations, and Purchase Orders (PO) within the ERP system.
• Verify order details meticulously, including part numbers, quantities, pricing, Incoterms, delivery schedules, and payment terms.
• Handle customer inquiries promptly, process orders, and ensure a seamless service delivery experience.
• Monitor open Order Confirmations (OCs) and POs regularly to prevent backlogs.
• 2. Supply Chain & Inventory CoordinationTrack and monitor lead times and delivery timelines consistently.
• Coordinate closely with the procurement team to follow up with suppliers on delivery schedules.
• Collaborate with the Import/Export team to ensure smooth order fulfillment, customs compliance, and timely dispatch.
• Support inventory stock management, identifying obsolete parts and suggesting technical alternatives or solutions when items are unavailable.
• 3. Issue Resolution & Quality ControlManage master data updates and price maintenance within the ERP.
• Handle customer rejections, returns, parts replacements, and warranty claims.
• Coordinate with internal teams to manage quality rejections and inventory shortages.
• 4. Stakeholder Communication & ReportingMaintain proactive cross-departmental coordination with Sales, Technical, Procurement, and Logistics teams.
• Communicating order delays, stock-outs, or supply changes to the sales team promptly.
• Generate and present regular operational and inventory reports to management.
• Job Requirements & QualificationsEducation & QualificationsBachelor’s Degree in Supply Chain Management, Logistics, Operations Management, or B.E./B.Tech (Mechanical / Electrical).
• Diploma Holders (Mechanical / Industrial / Logistics) will also be considered provided they have strong, relevant domain experience.
• Technical & Domain SkillsExperience: 2–4 years of proven experience in customer service, spare parts management, or supply chain operations.
• ERP Knowledge: Hands-on experience with ERP systems is required (experience with Proalpha or SAP is highly preferred).
• Software: Proficiency in MS Office, with strong advanced skills in MS Excel for data tracking.
• Industry Background: Prior experience working within a German, US, or UK MNC environment is highly advantageous.
• Soft SkillsStrong communication and interpersonal skills, with absolute fluency in English.
• Excellent multitasking capabilities and the resilience to handle pressure in a fast-paced environment.
• A collaborative mindset with a proven ability to work as an effective team player