International BPO Executive

CSR International Voice Job Responsibilities / Authorities

 Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

 Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

 Walk customers/ Provide navigational support on self service portal

 Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guideline

 Place outbound calls to customers when required in line with Client / Company guidelines

 Work productively whilst maintaining exceptional call/data quality standards in line with targets

 Contribute to the team through open and regular communication with peers / supervisors

 Adhere to all company or departmental policies and procedures (personnel and operational)

 Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

 Maintain regular and punctual attendance in line with company policies and procedures

 Minimise customer complaints and escalations by providing exceptional service and call control

 Working days : 5days (Rotational Weekoff)

 WFO/WFH : Work from office

 Shift : US Shift, (Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

 Location – Bangalore  Experience - Fresher (Graduates/10+2) (2024 to 2026 passouts)

 Its C2H Role (where working company would be Accenture but payroll company will be Teamlease Services Limited. Knowledge & Skill Requirement

 Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

 Good technical aptitude with an ability to learn quickly

 Excellent verbal and written communication skills Experience Profile Personal Attributes

 Ability to work under pressure

• Attention to detail

 Team worker

• Positive Attitude

 Quick Learner

• Punctual and Disciplined

 Customer Focussed

• Results driven

 High standards of Integrity

• Good Communication skills 

https://forms.gle/xcpJmTTBegKcRC1W8 - Fill this form for Walk-in registration

9380431324 - Padmavathy

padmavathy.n@teamlease.in