International Voice Process Agent

CSR International Voice Job Responsibilities / Authorities·      Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in

the required tool

·      Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

·      Walk customers/ Provide navigational support on self service portal

·      Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guideline

·      Place outbound calls to customers when required in line with Client / Company guidelines

·      Work productively whilst maintaining exceptional call/data quality standards in line with targets

·      Contribute to the team through open and regular communication with peers / supervisors

·      Adhere to all company or departmental policies and procedures (personnel and operational)

·      Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

·      Maintain regular and punctual attendance in line with company policies and procedures

·      Minimise customer complaints and escalations by providing exceptional service and call control

·      Working days : 5days (Rotational Weekoff)

·      WFO/WFH : Work from office

·      Shift : US Shift, (Shift will be in any of US time zones.

Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

·      Location – Bangalore/Mumbai/Pune

·      Experience - Fresher (Graduates/10+2) (2024 to 2026 passouts)

·      Its C2H Role (where working company would be Top MNC but payroll company will be Teamlease Services Limited.

Knowledge & Skill Requirement·      Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

·      Good technical aptitude with an ability to learn quickly

·      Excellent verbal and written communication skills Experience Profile

Its walkin drive on 8-Aug-26

who are interested can register by using the Google Form link provided in below

Gform link : https://forms.gle/YyYa34DpwXevUFRq9