Malayalam Customer Support

Job description

Customer Support (Walk-in Drive)

ABOUT THE ROLE

We are looking for a proactive and customer-focused individual to join our Customer Support team. In this role, you will be the first point of contact for our users, ensuring a smooth and high-quality support experience. You will resolve queries, handle escalations, and contribute to improving overall support processes.

KEY RESPONSIBILITIES

• Handle customer queries via chat, email, and calls in a timely and professional manner
• Resolve issues by understanding concerns and providing effective solutions
• Manage and track tickets using CRM tools
• Escalate complex cases to internal teams and ensure timely resolution
• Maintain accurate records of all customer interactions
• Identify recurring issues and suggest process improvements
• Meet individual and team SLAs and customer satisfaction targets

REQUIRED SKILLS & QUALIFICATIONS

• 6 months to 2 years of experience in customer support or a client-facing role
• Strong communication skills in English and at least one regional language
• Ability to multitask and manage multiple conversations efficiently
• Strong problem-solving skills with attention to detail
• Comfortable in a fast-paced, target-driven environment
• Graduate in any discipline

GOOD TO HAVE

• Prior experience in customer support or e-commerce
• Basic knowledge of Excel / Google Sheets
• Additional regional language proficiency (e.g., Malayalam)

WHAT WE OFFER

• Structured learning and development opportunities
• A fast-paced, collaborative, and growth-driven work environment

WALK-IN DETAILS

• Location: Urban Vault 1350, HSR Layout, Bangalore
• Timings: 2:00 PM 5:00 PM - Interviews and calls will begin strictly from 2:00 PM onwards

IMPORTANT INSTRUCTIONS

• Candidates are required to carry the following documents:

• Updated Resume
• Relieving Letter (from previous organisation, if applicable)
• Last 23 months’ Payslips (if applicable)
• Aadhaar Card (mandatory for entry)

• The selection process will consist of multiple interview rounds.
• A final hiring decision will be made only after all interview rounds are completed.
• Shortlisted candidates may be informed about the next steps on the same day or shortly after the drive.