Manager

Store Operations

• Manage the overall day-to-day functioning of the store.
• Ensure smooth opening and closing of the store.
• Maintain high standards of cleanliness, visual merchandising, and store presentation.
• Ensure all store policies and operational procedures are followed consistently.

Billing & Cash Management

• Supervise the billing counter and ensure error-free billing.
• Handle daily cash reconciliation and POS transactions.
• Monitor cash flow, petty cash, and banking procedures.
• Ensure complete accuracy in financial transactions and documentation.
• Coordinate closely with the Accounts Department regarding payments, invoices, credit notes, and daily sales reports.

Inventory & Stock Management

• Monitor inventory levels and identify products that require replenishment.
• Coordinate with the purchasing team for timely stock ordering.
• Receive new merchandise and ensure proper tagging, pricing, barcoding, and display.
• Conduct periodic stock audits and minimize inventory discrepancies.
• Maintain accurate stock records and prevent stock loss or pilferage.

Sales Team Leadership

• Lead, motivate, and supervise the sales team to achieve daily and monthly targets.
• Conduct regular team briefings and performance reviews.
• Train staff on product knowledge, customer service, and sales techniques.
• Create a positive, accountable, and performance-driven work environment.

Customer Experience

• Ensure every customer receives warm, personalized, and professional service.
• Handle customer concerns and escalations efficiently.
• Build long-term customer relationships and encourage repeat business.

Staff Management

• Monitor staff attendance, punctuality, grooming, and discipline.
• Ensure professional body language, communication, and etiquette at all times.
• Foster teamwork, mutual respect, and collaboration among employees.
• Conduct onboarding and continuous training for new team members.

Compliance & Administration

• Ensure compliance with company policies, ethical standards, and operational guidelines.
• Maintain confidentiality of company information.
• Coordinate with vendors and service providers whenever required.
• Prepare and submit daily, weekly, and monthly operational reports.

Leadership Expectations

The ideal candidate should demonstrate:

• Strong leadership and decision-making abilities.
• Excellent communication and interpersonal skills.
• High levels of integrity, honesty, and financial accountability.
• Ability to inspire and build a motivated team.
• Strong organizational and problem-solving skills.
• Professional appearance and positive attitude.
• Ability to work under pressure while maintaining accuracy.

Skills & Qualifications

• 5–8+ years of experience in fashion retail, preferably in a supervisory or managerial role.
• Experience managing billing operations, cash handling, and store accounts.
• Knowledge of retail inventory management systems.
• Comfortable using POS software, Excel, and basic accounting tools.
• Excellent customer relationship management skills.
• Strong analytical and administrative abilities.

Key Performance Indicators (KPIs)

• Achievement of monthly sales targets.
• Billing accuracy and zero cash discrepancies.
• Inventory accuracy and stock availability.
• Customer satisfaction and repeat customer growth.
• Staff productivity, attendance, and retention.
• Store discipline and operational compliance.
• Reduction in stock loss and operational errors.

What We Value

At Twinkle, we believe great retail is built on trust, discipline, ownership, teamwork, customer delight, and continuous improvement. We are looking for someone who leads by example, takes complete ownership of the store, and contributes to the long-term growth of the business.