Pet Relationship Manager

Supertails is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care, training services and a one-stop solution for pet supplies. Supertails.com is differentiated by its unique proposition of being a fully digital tele-health consultation service made available through a team of highly experienced in-house veterinarians. With doorstep delivery service available across the country, the brand aims to bring the pet parents closer to the largest assortment of pet supplies from India and across the globe. In our next phase of growth, we are looking to bring international benchmarks of Pet Health Care services to India by creating an ecosystem of physical outlets across the nation.

About the role:

Do you have a passion for pets and a knack for building relationships?

Are you a natural advocate who thrives on helping others? If so, then the Pet Parent Partner role at Supertails might be the purrfect fit for you!

As a Pet Parent Partner, you'll be the friendly face that welcomes pet parents and their companions through our doors. You'll wear many hats, acting as a client service representative, a wellness advocate, and a concierge for all things pet-related. Your primary mission is to build trust and lasting relationships with our pet parents, ensuring a seamless and positive experience at every visit.

Designation Title: Pet Relationship Manager

Reporting to: Business Lead, Offline Channel

Job location: Bengaluru

Detailed job description:

• First impressions matter! You'll be the first point of contact for pet parents, setting the tone for their visit.
• Manage Customer journey and visit schedule calendar for Vets, Groomers, and customers.
• Answering questions, addressing concerns, and providing clear communication about services and products.
• Consultative selling, cross selling and upselling of products and services.
• Manage shelf space, display and merchandising.
• Demonstrating a strong knowledge of our pet retail products, recommending solutions based on pet needs, and processing transactions.
• Getting to know our pet parents and their furry companions, fostering trust, and creating a welcoming environment.
• Handling paperwork efficiently, maintaining accurate records, and keeping the clinic environment organized.
• Maintain the service levels and adherence to Standard operating procedures of the Facility.

Skills and Competencies:

• Strong inter-personal skills & relationship building.
• Keep interest in consultative selling and customer insighting.
• Excellent communication and interpersonal skills, with the ability to build rapport with people from all walks of life.
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Positive attitude, empathy, and a willingness to go the extra mile for clients.