Receptionist / Front Office Executive

Role Overview -

The Receptionist is the first point of contact at Therpup Resort Sarjapur and plays a key role in creating a warm, organized, and pet-friendly guest experience. The role includes front-desk operations, handling inquiries, bookings, and basic billing support.

Key Responsibilities

Front Desk & Guest Handling

• Greet guests, pet parents, and visitors politely
• Handle walk-in inquiries for café, pet boarding, day-care, and events
• Manage pet and guest check-in and check-out

Calls, WhatsApp & Inquiries

• Answer phone calls and respond to WhatsApp inquiries
• Share accurate information about services and pricing
• Schedule bookings and visits

Booking & Records

• Maintain daily records of boarding, day-care, café reservations, and events
• Update registers / Google Sheets / software accurately

Billing & Payments

• Assist with basic billing and collect payments (Cash, UPI, Card)
• Issue bills/receipts and maintain daily payment records

Team Coordination

• Coordinate with pet handlers, café staff, housekeeping, and management
• Share guest and pet requirements clearly

Reception Area & Discipline

• Keep reception area clean and organized
• Follow hygiene, safety, and pet-handling guidelines

Guest Support

• Handle minor guest issues politely
• Escalate serious concerns to the Resort Manager
• Skills & RequirementsGood communication skills (English + Hindi / Kannada preferred)
• Basic computer and smartphone knowledge
• Comfortable around dogs and cats
• Polite, organized, and customer-focused
• Working Expectations - Willing to work weekends and holidays
• Punctual, responsible, and well-groomed