Restaurant Captain

Job Title: Restaurant Captain

Location: magicbites.ai | Frazer Town | Bangalore

Department: Restaurant Operations / Customer Experience

Role Type: Full-time

About the Role

We are looking for a confident, customer-focused Restaurant Captain who can be the face of our dining experience.

This role is not just about taking orders. It is about making every guest feel welcomed, understood, guided, and looked after from the moment they walk in until they leave.

The Restaurant Captain will be responsible for taking orders across multiple menus, helping customers choose the right items, using digital ordering devices, coordinating with the kitchen team, following up after food is served, and ensuring that every guest has a positive experience.

We are looking for someone who can talk well, listen better, handle customers with warmth, and represent the brand with energy and professionalism.

Key Responsibilities

• Customer Greeting and Table Experience
• Welcome customers warmly and make them feel comfortable.
• Guide customers through the available menus and help them make the right choice.
• Understand customer preferences, group size, taste preferences, and budget where required.
• Ensure customers are attended to promptly and politely.
• Order Taking and Menu KnowledgeTake accurate orders across three different menus.
• Use an iPad, tablet, or digital ordering device to place orders through the restaurant app or POS system.
• Clearly repeat and confirm orders before submitting them.
• Coordinate with the kitchen and service team to ensure correct and timely preparation.
• Stay fully updated on menu items, ingredients, offers, combos, bestsellers, and unavailable items.
• Upselling and Cross-SellingSuggest add-ons, combos, beverages, desserts, sides, or upgraded options based on customer preferences.
• Recommend popular items and signature dishes confidently.
• Promote offers and value meals without sounding pushy.
• Help increase average order value while maintaining customer trust.
• Customer Follow-Up and Satisfaction
• Follow up with customers after the food is served.
• Check whether the order is correct, food quality is good, and customers are satisfied.
• Handle small concerns quickly and politely.
• Escalate complaints or serious feedback to the manager when needed.
• Collect customer feedback in a natural and meaningful way.
• Brand Experience - Bring out the best of the brand through friendly conversations and positive energy.
• Create a lively, welcoming, and comfortable environment for customers.
• Build rapport with repeat customers and remember their preferences where possible.
• Represent the brand as youthful, warm, reliable, and service-oriented.
• Coordination and Team Support - Communicate clearly with kitchen, counter, billing, and service teams.
• Ensure table orders are served properly and without confusion.
• Support smooth operations during peak hours.
• Help maintain cleanliness and basic presentation standards in the customer area.
• Ensure customers are not left unattended after ordering.

Required Skills and Qualities

• Good communication and conversational skills.
• Ability to speak politely and confidently with customers.
• Basic comfort with using an iPad, tablet, mobile app, or POS system.
• Strong order-taking accuracy.
• Good memory and understanding of menu items.
• Ability to upsell and cross-sell naturally.
• Customer-first attitude.
• Presentable, energetic, and positive personality.
• Ability to stay calm during busy hours.
• Team player with good coordination skills.
• Willingness to learn and improve.

Preferred Experience

• Previous experience as a Restaurant Captain, Steward, Waiter, Service Associate, or Customer Service Executive is preferred.
• Experience in QSR, casual dining, café, cloud kitchen, or food service environment will be an advantage.
• Freshers with strong communication skills and a good attitude may also be considered.

What We Are Looking For

We are looking for someone who does not simply ask, “What do you want to order?”

We want someone who can say:

“Are you looking for something spicy, filling, light, or shareable?”

Someone who can guide the customer, recommend the right food, check if they are happy, and make them feel like coming back again.

The right candidate should be able to create conversations, not just transactions.

Work TimingThe role may involve afternoon, evening, weekend, and peak-hour shifts based on restaurant operations.

Why Join Us?At magicbites.ai, we are building more than a food outlet. We are building a place where people come to eat, meet, talk, and enjoy good food moments.

As a Restaurant Captain, you will play a key role in shaping how customers experience the brand every single day.

How to Apply

Interested candidates can share their resume or contact details with us.

Candidates should be ready for a short interview and a basic customer interaction assessment.