Restaurant Maintenance Technician

Reporting To

Maintenance Manager

Job Purpose

To ensure smooth operation of all restaurant equipment, utilities and facilities by carrying out preventive and breakdown maintenance, coordinating with vendors, and ensuring safety and statutory compliance at the outlet.

Key Responsibilities

1. Equipment & Facility Maintenance

• Attend breakdown calls for kitchen and restaurant equipment such as:
• Refrigeration units (chillers, freezers, blast freezers)
• HVAC / exhaust systems
• Gas line / LPG / PNG related issues
• Dishwash, potwash, water heaters, pumps, RO system
• Carry out minor electrical, plumbing and civil repair works.
• Ensure quick restoration of critical equipment affecting operations.

2. Preventive Maintenance

• Execute preventive maintenance as per schedule for:
• Kitchen equipment
• Electrical panels and DBs
• HVAC & exhaust systems
• Maintain preventive maintenance checklists and records.

3. Vendor & AMC Coordination

• Coordinate with AMC and external service vendors for:
• HVAC, refrigeration, kitchen equipment, fire systems, RO, pest control, etc.
• Support vendor visits, supervise work and ensure quality completion.
• Verify job completion before closing tickets.

4. Ticket & Reporting Management

• Raise, update and close maintenance tickets in the system.
• Share daily status and ageing ticket updates as per reporting requirement.
• Provide correct technical inputs for quotations and approvals.

5. Safety & Compliance

• Ensure basic fire & safety systems are functional (fire extinguishers, hose reels, alarms, emergency lights, radium signage, etc.).
• Support fire audit and safety inspections.
• Ensure safe work practices during repair and maintenance activities.

6. Outlet Support

• Coordinate with restaurant managers and kitchen team for maintenance planning.
• Attend emergency calls to avoid operational downtime.
• Support new store opening, refurbishment and layout changes as required.

Key Skills & Knowledge

• Basic knowledge of:
• Electrical works
• Plumbing
• Refrigeration and HVAC
• Commercial kitchen equipment
• Ability to troubleshoot breakdowns quickly.
• Understanding of safety procedures and basic fire systems.
• Ability to coordinate with vendors and internal teams.

Experience

• 2 to 5 years of experience in restaurant / hotel / QSR / retail facility maintenance preferred.

Qualification

• ITI / Diploma in Electrical, Mechanical, Refrigeration or relevant trade (preferred).

Behavioural Requirements

• Good communication and coordination skills.
• Ability to work under pressure during breakdowns.
• Responsible, disciplined and safety-oriented.
• Willing to travel between outlets when required