Retail Sales Executive

What You’ll Do (Retail + Customer Experience Focus)

● Customer Interaction & In-store Experience:

○ Welcome walk-in customers and ensure a warm, personalized experience

○ Understand customer concerns and guide them through consultations

● Consultative Approach:

○ Explain Traya’s treatment journey in a simple and relatable way

○ Assist customers in understanding doctor recommendations and product

usage

● Customer Retention & Relationship Building:

○ Build long-term relationships with customers

○ Motivate them to stay consistent with their treatment plans

○ Drive repeat visits and product reorders

● Follow-ups & Engagement:

○ Conduct regular follow-ups (calls/WhatsApp) at least 3-4 hours in a day

○ Track customer progress and ensure satisfaction

● Handling Concerns & Objections:

○ Address customer queries around usage, results, or concerns

○ Provide reassurance and escalate to doctors when required

● Store Operations & Ownership:

○ Maintain store hygiene, product display, and inventory checks

○ Ensure smooth day-to-day clinic/store operations

● Customer Advocacy:

○ Encourage reviews, feedback, and testimonials

○ Deliver a high-quality experience that customers talk about

Who Should Apply

● Any Graduates

● Experience in retail stores, salons, wellness centers, or customer-facing roles

● 1–3 years of experience in customer handling / sales / service roles

● Strong communication skills (English, Hindi + local language)

● A people-first mindset with empathy and patience

● Comfortable with targets, customer engagement, and follow-ups

● Basic comfort with digital tools (CRM, WhatsApp, etc.)