Retail Store Manager

We are looking for an experienced Retail Store Manager to oversee daily store operations, drive sales, and manage staff. The candidate should have strong leadership skills, a customer-first mindset, and the ability to handle store performance independently.

Key Responsibilities:

1. Store Operations Management

• Oversee day-to-day store activities and ensure smooth functioning
• Maintain store cleanliness, display standards, and visual merchandising
• Ensure proper opening and closing procedures are followed
• Monitor stock levels and ensure product availability at all times

2. Sales & Revenue Growth

• Achieve monthly and yearly sales targets
• Drive in-store promotions and upselling strategies
• Analyze sales reports and identify improvement areas
• Plan and execute sales campaigns to increase footfall

3. Inventory & Stock Control

• Manage inventory, stock inward/outward, and stock audits
• Coordinate with suppliers/vendors for timely replenishment
• Minimize stock loss, damage, and pilferage
• Maintain accurate stock records and reports

4. Team Management

• Supervise, train, and motivate store staff
• Prepare staff schedules and manage attendance
• Monitor employee performance and provide feedback
• Ensure discipline and a positive work environment

5. Customer Service

• Ensure excellent customer experience in-store
• Handle customer queries, complaints, and escalations
• Build long-term relationships with customers
• Maintain high service standards at all times

6. Billing & Cash Handling

• Supervise billing processes and ensure accuracy
• Manage cash flow, daily collections, and deposits
• Ensure proper use of POS systems and reporting

7. Compliance & Reporting

• Ensure adherence to company policies and procedures
• Maintain daily, weekly, and monthly reports
• Coordinate with management for business updates
• Ensure compliance with safety and legal regulations

Requirements:

• Proven experience as a Retail Store Manager or similar role
• Strong leadership and communication skills
• Good understanding of sales principles and customer service
• Basic knowledge of inventory systems and billing software
• Ability to work in a fast-paced environment