Senior Sales Executive

Job Title

Senior Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary :The Senior Style Associate

leads by example, delivering exceptional customer experiences, driving sales,

and ensuring operational excellence with a customer-focused mindset and

adaptability.

Key Responsibilities :

Customer Focus

●       Build and maintain strong customer relationships by

understanding their preferences and providing tailored solutions.

●       Address issues professionally and ensure customer needs are met.

●      

Gather customer

feedback to improve products and services while addressing any concerns

promptly.

Sales Mastery

●       Responsible for achieving

store sales targets.

●       Drive solution-based sales by understanding customer

needs and offering relevant products and services.

●       Focus on selling higher-value products to increase the

average transaction value.

●       Use upselling and cross-selling techniques to enhance

customer engagement and meet sales targets.

●      

Demonstrate

negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and

Change Management

●       Adapt to changing customer needs and share product and

customer insight with the team.

●       Demonstrate problem-solving skills to address challenges

and manage resistance effectively.

●      

Show learning

agility by quickly adopting new processes or strategies to improve sales and

service.

Decision-Making

●       Utilize analytical thinking to make sound operational

decisions.

●      

Independently manage

store operations in the absence of the Store Manager, ensuring smooth

functioning.

Store Operations

Excellence

●       Prevent shrinkage by closely monitoring inventory levels

and minimizing discrepancies.

●       Assist the Store manager in managing inventory processes,

including replenishment, stock takes, and tracking product turnover.

●       Ensure accurate inventory records and adhere to

operational guidelines to maintain efficiency.

●       Follow company policies, work processes, and enforce

store standard operating procedures (SOPs). Escalate any identified

bottlenecks.

Leadership

Excellence

●       Take charge of situations requiring immediate attention,

including escalated customer issues, and ensure professional resolutions.

●       Lead by example in fostering accountability, goal-driven performance,

and ethical practices within the team.

●       Assist

in training and mentoring new and existing team members to improve their

understanding of products and services.

Candidate

Requirement :

●     

Min HSC 2 years of retail experience/

Graduates with 2 years of experience in retail.

●     

Must be above 20 years of age and below 35

years of age.

●     

Basic computer skills and microsoft office

●     

Proven track record of exceeding sales targets

consistently

●     

Experience in providing exceptional customer

service and building strong customer relationships

●     

Experience in mentoring team members

●     

Experience in handling cash transactions and

inventory management

●      

Proficient in POS systems and other relevant retail

technologies

●      

Knowledge of visual merchandising principles

●      

Positive and enthusiastic attitude

●      

Excellent presentation and grooming standards

●      

Flexibility and adaptability to work varied shifts

Key

Performance Indicators

Sl. No.

Goal

Performance

Parameter (Measurable)

Weightage

1 Achieve sales targets

●      Achievement of store targets

●      ABV 40%

2 Deliver exceptional customer service across all stores

●      Customer Satisfaction Surveys (CSAT)20%

3 Adherence to Policies and Procedures

●      Operational score card

●      Percentage of accurate inventory counts

compared to system records

●      Present on the floor during weekends and

holidays

25%

4 Leadership and Team Contribution

●      Contribution to overall store sales targets

●      Success rate of SA in meeting sales target 15%