Service Coordinator & Incharge

We are looking for a proactive and organized Service Coordinator to manage customer service requests, coordinate with internal teams, and ensure timely assignment and closure of service calls. The ideal candidate should possess strong communication skills, maintain accurate service records, and provide excellent customer support.

• Key Responsibilities Receive customer complaints through phone, email, WhatsApp, or other communication channels.
• Register and maintain all customer service requests in the service management system.
• Coordinate with the internal service team to understand the service requirements.
• Assign service calls to field service engineers based on location, availability, and priority.
• Monitor the status of assigned service calls and ensure timely completion.
• Follow up with customers regarding service updates and closure.
• Maintain accurate service records, customer information, and service reports.
• Prepare daily, weekly, and monthly service reports.
• Coordinate with spare parts and logistics teams whenever required.
• Escalate unresolved or critical issues to the Service Manager.
• Ensure high levels of customer satisfaction by providing prompt and professional support.
• Required SkillsExcellent verbal and written communication skills.
• Ability to communicate professionally with customers and internal teams.
• Good coordination and follow-up skills.
• Basic knowledge of Tally ERP.
• Good working knowledge of Microsoft Excel, Word, and Outlook.
• Strong organizational and time management skills.
• Ability to work under pressure and handle multiple service requests simultaneously.
• Positive attitude with strong problem-solving skills.
• QualificationBachelor's Degree or Diploma in any discipline.
• Freshers with good communication skills may apply.
• Experience in customer service or service coordination is an added advantage