Store Manager

Location : Bangalore

Reporting To: Cluster Manager / City Manager

Experience Required: Minimum 3 years as a Store Manager

About Aramya

Our vision is to build some of the world’s most loved fashion and lifestyle brands — and enable people to express themselves.With a fast-moving team driven by creativity, technology, and customer obsession, we’re building a movement that celebrates every woman’s unique journey.We’re well funded, with $12M raised from marquee investors like Accel, Z47, and industry veterans.Our first brand, Aramya, launched in 2024, achieved ₹40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led design. Today, we’re operating at a ₹120 Cr ARR and scaling fast.As we expand across India, launch new stores, and roll out fresh collections weekly, we’re reimagining what modern ethnic wear can look and feel like — inclusive, comfortable, stylish, and accessible.

About the Role:

We are looking for a highly responsible and driven Store Manager to lead one of our fashion retail stores. This person should have strong ownership, great people skills, and the ability to manage day-to-day operations while delivering exceptional customer service.

You’ll play a key role in driving sales, managing stock, training your team, and maintaining store standards. The role requires someone who thrives in a fast-paced, ever-evolving start-up environment.

Key Responsibilities (KRAs):

● Maintain stock levels above 95% availability and limit discrepancies to less than 1%.

● Lead the team in achieving daily and monthly sales targets, AOV, UPT, and NPS goals.

● Maintain store appearance: clean, organized, steam-ironed garments, functioning trial rooms, etc.

● Ensure all staff are in uniform, well-groomed, and wearing name badges.

● Conduct daily morning and closing huddles to track performance and motivate the team.

● Plan staff rotation and weekly offs carefully, ensuring operational balance.

● Refresh stock regularly and ensure timely scanning and display.

● Resolve customer and employee issues calmly and professionally.

● Ensure mystery audit scores are above 80% (especially in Q2).

● Limit team attrition to below 15% annually by fostering a positive work culture.

● Create a roster that aligns with team strengths (e.g., don’t schedule SM and biller off on the same day).

● Report and escalate any maintenance or operational issues proactively.

● Train and develop the team regularly based on individual strengths and weaknesses.

Key Competencies:

● Excellent customer service and communication skills

● Strong leadership and team management

● Problem-solving and decision-making ability

● High level of ownership and accountability

● Familiar with Point of Sale (POS) systems

● Can multitask and adapt quickly to new changes

● Presentable with a professional appearance

Key Performance Indicators (KPIs):

● NPS (Net Promoter Score)

● Sales Achievement – Daily and Monthly

● Stock Availability – 95%+

● Mystery Audit Score – 80%+

● Team Retention – Below 15% attrition annually

Growth Path:

1. Store Manager

2. Cluster Manager (managing multiple stores)

3. City Manager

4. Area Manager

5. Regional Head

6. India Head