Team Leader - Operations

Job DescriptionPosition: Team Leader – Sales

Location: Silkboard Maruthi chambers tower 2 4th floor

Employment Type: Full-Time

Qualification: 12th+

Experience Required: Minimum 2 Years of Experience as a Sales Team Leader in BPO

Age Limit: Up to 40 Years

Gender: Male / Both

Interview Process: Face-to-Face Interview

Working Days: 6 Days Working (Rotational Week Off)

• Key ResponsibilitiesTeam ManagementLead, supervise, and motivate the sales team to achieve daily, weekly, and monthly targets.
• Monitor team performance and ensure productivity standards are maintained.
• Conduct regular team meetings, briefings, and performance reviews.
• Support team members in handling customer objections and closing sales effectively.
• Sales & Target AchievementDrive revenue generation and ensure achievement of assigned sales targets.
• Track individual and team KPIs including conversions, productivity, and revenue performance.
• Implement sales strategies and process improvements to maximize performance.
• Ensure adherence to sales processes and quality standards.
• Training & DevelopmentProvide on-the-job coaching, mentoring, and guidance to team members.
• Identify training needs and coordinate with training teams for skill enhancement.
• Help new joiners understand sales processes, products, and customer handling techniques.
• Process & Quality ManagementMonitor calls and customer interactions to maintain service quality.
• Ensure compliance with company policies and operational guidelines.
• Maintain accurate reporting and MIS related to team performance.