Team Member

Role Overview:

As a Kiosk Staff at Basil Health, you will be responsible for ensuring smooth day-to-day

operations of the kiosk, maintaining hygiene standards, preparing food & beverages,

handling POS billing, and delivering excellent customer service.

Key responsibilities:

1. Outlet Hygiene & Maintenance

 Clean and sanitize the kiosk area (floor, counter, equipment, utensils) regularly.

 Follow food safety and hygiene standards as per Basil SOPs.

 Ensure waste segregtion and proper disposal of garbage.

 Maintain overall cleanliness of work area throughout the day.

2. Food & Beverage Preparation

 Prepare and serve food & beverages as per Basil recipes and proper guidelines.

 Ensure ingredients are fresh, properly stored, and within expiry.

 Handle kitchen equipment safely and responsibly.

 Maintain consistency in quality, taste, and presentation.

3. Customer Service

 Greet and assist customers with menu selection.

 Provide product knowledge (ingredients, nutrition, offers).

 Handle customer queries, complaints, and feedback politely.

 Ensure quick and efficient service to minimize waitng time.

4. Sales & POS Handling

 Operate POS machine for billing and payments (cash, card, UPI, wallets).

 Ensure 100% billing for all sales – no unbilled orders.

 Maintain daily sales records and reconcile cash at end of shift.

 Promote upselling and add-on sales.

5. Inventory & Stock Management

 Check daily stock levels and inform Supervisor for replenishment.

 Ensure FIFO (First In First Out) method for stock usage.

 Prevent wastage and report any stock variance immediately.

 Maintain records of inward & outward stock.

6. Compliance & Teamwork

 Follow all company SOPs and compliance policies.

 Assist in kiosk opening & closing actvites.

 Coordinate with fellow staff and supervisor for smooth operations.

 Participate in training programs and skill upgrades.

Requirements:

 Minimum 12th pass.

 Prior experience in F&B / QSR / Café preferred.

 Basic knowledge of POS systems and billing.

 Good communication & customer service skills.

 Willingness to work in shifts and maintain hygiene standards.

Performance Indicators (KPIs):

 Daily sales achievement.

 Customer satisfaction & feedback.

 Hygiene audit scores.

 POS billing accuracy & Stock variance & wastage control.