Telesales

🌱 About Gro Club

At Gro Club, we are redefining the way families access products for their growing children through our innovative Smart Ownership model. Instead of repeatedly buying and replacing products, families can easily upgrade as their child grows — helping them save money while making a more sustainable choice.

We believe in creating a smarter, more thoughtful way to consume — one that brings together value, convenience, and sustainability.

As we continue to grow, we’re looking for passionate individuals who can create exceptional customer experiences and contribute to a high-performing, customer-first culture.

🔑 Key Responsibilities:

Customer Engagement

• Interact with customers through phone calls, live video consultations, chat, and email to explain products, membership plans, and services effectively.

Sales & Conversion

• Manage end-to-end sales conversations, understand customer needs, and convert qualified leads into happy customers.

Brand Representation

• Act as a trusted representative of Gro Club by delivering a professional, friendly, and seamless customer experience.

Customer Relationship Management

• Build customer confidence by clearly communicating the benefits of our subscription and upgrade model.

Follow-ups & Support

• Ensure timely follow-ups, address customer queries, and support customers throughout their purchase journey.

Cross-functional Coordination

• Collaborate closely with operations and internal teams to ensure smooth order processing and service delivery.

Solution-based Selling

• Understand customer requirements and recommend personalized solutions that best fit their needs.

Events & Promotions

• Assist in marketing events, product demonstrations, and on-ground promotional activities whenever required.

✅ Desired Skills & Qualifications

• Excellent verbal and written communication skills in English
• Multilingual communication is a strong advantage: Kannada, Hindi, Telugu, Marathi, etc.
• Comfortable using CRM tools, email platforms, and customer support systems
• Strong persuasion, negotiation, and relationship-building skills
• Customer-centric mindset with strong problem-solving abilities
• Positive attitude, adaptability, and ability to work collaboratively within teams

🌟 Why Join Gro Club?

Purpose-Driven Impact: Be part of a company that promotes sustainability and smarter consumption for modern families.

Growth Opportunities: Work in a fast-growing startup environment with strong learning and career advancement opportunities.

Supportive Work Culture:Join a collaborative, inclusive, and innovation-focused team that values ideas and initiative.

Attractive Rewards: Competitive salary, performance incentives, and exciting employee benefits.

🚀 Be a part of the future of smart parenting and sustainable living with Gro Club.