Telesales Executive

Job description

As a Telesales Executive at Tohands, you will be at the forefront of engaging with potential and existing customers, playing a key role in promoting our products, converting leads into sales, and ensuring a smooth onboarding experience. This role is ideal for individuals who are energetic, persuasive, and passionate about delivering value-driven conversations over the phone.

Note: All leads will be provided by the company.

Key Responsibilities

Lead Conversion & Sales: Call prospective customers from the provided lead list, explain product features, and convert them into buyers.

• Customer Interaction: Handle inbound and outbound calls, WhatsApp chats, and emails in a professional and engaging manner.
• Product Presentation: Clearly communicate the benefits of Tohands products (like the Smart Calculator), handle objections, and close sales.
• Onboarding Assistance: Guide new customers through the onboarding process, ensuring they understand how to use the product effectively.
• Order Support: Assist with order placement, tracking, payment-related issues, and returns or exchanges.
• Follow-ups: Conduct timely follow-up calls to maximize conversion and build customer relationships.
• Feedback Collection: Capture customer feedback to improve products and services, and share insights with internal teams.
• CRM Management: Maintain accurate and up-to-date records of customer interactions, sales status, and service feedback in the CRM system.
• Cross-Team Coordination: Liaise with the logistics, marketing, and support teams to ensure seamless customer experience.
• Compliance: Follow Tohands’ internal protocols and uphold brand integrity in every customer interaction.

Qualifications & Requirements

• Experience: 0–2 years in telesales, customer service, or a similar role; freshers with strong communication skills are welcome.
• Education: Bachelor's degree in any discipline (Commerce, Arts, Science, etc.).
• Location: Bangalore-based candidates are preferred, as this is a full-time, in-office role.
• Skills Required Excellent spoken and written English communication skills (fluency in Hindi/Kannada is a plus).
• Confidence in speaking over the phone and persuasive selling techniques.
• Customer-first attitude with patience, empathy, and professionalism.
• Basic understanding of CRM tools and support systems (training will be provided if needed).
• Strong organizational skills and attention to detail.
• Self-motivated, target-driven, and results-oriented.