Telesales Executive

Tele Sales Executive is responsible for generating new business opportunities through outbound calls, qualifying prospects, scheduling meetings, presenting the Company's products and services, and converting prospects into paying clients. The role requires excellent communication, persuasion, and relationship-building skills, with a strong focus on achieving monthly sales targets.

The ideal candidate should be confident speaking with senior decision-makers, handling objections professionally, and maintaining accurate records of all customer interactions.

• Key ResponsibilitiesLead GenerationConduct outbound calls to prospective clients from assigned databases.
• Identify decision-makers within target organizations.
• Qualify leads based on business requirements and purchasing potential.
• Generate new business opportunities through cold calling and follow-up calls.
• SalesPresent the Company's products and services professionally.
• Explain the value proposition and business benefits to prospective clients.
• Schedule meetings and product demonstrations for the sales team where required.
• Follow up on quotations, proposals, and previous conversations.
• Convert qualified prospects into customers.
• Build and maintain long-term customer relationships.
• Customer Relationship ManagementMaintain accurate records of all calls, emails, meetings, and follow-ups in the CRM system.
• Update customer information regularly.
• Respond promptly to customer enquiries.
• Ensure a high level of customer satisfaction throughout the sales process.
• Business DevelopmentResearch potential customers and target industries.
• Identify new sales opportunities within existing accounts.
• Develop strategies to increase customer engagement and conversions.
• Gather market intelligence and competitor information.
• ReportingSubmit daily activity reports.
• Maintain accurate sales pipeline records.
• Prepare weekly and monthly sales reports.
• Report customer feedback and market trends to management.
• Key Responsibilities (Daily)Make 80–120 outbound sales calls per day.
• Speak with decision-makers and qualify potential opportunities.
• Schedule meetings or product demonstrations.
• Send follow-up emails and proposals.
• Maintain accurate CRM updates.
• Achieve daily, weekly, and monthly activity targets.
• Required SkillsExcellent verbal and written English communication.
• Strong negotiation and persuasion skills.
• Professional telephone etiquette.
• Confidence speaking with senior executives.
• Ability to overcome objections.
• Active listening skills.
• Strong organizational and time management skills.
• Goal-oriented with a positive attitude.
• Technical SkillsMicrosoft Office (Word, Excel, Outlook, PowerPoint).
• CRM software (HubSpot, Zoho, Salesforce, or similar).
• Email communication.
• Internet research.
• Video conferencing tools (Microsoft Teams, Zoom, Google Meet).
• QualificationsBachelor's degree in Business, Marketing, Sales, Communications, or a related field is preferred.
• Fresh graduates with excellent communication skills may be considered.
• 1–3 years of experience in telesales, inside sales, customer service, or business development is an advantage.
• Key Performance Indicators (KPIs)Minimum 80–120 outbound calls per day.
• Minimum 20 meaningful conversations with decision-makers per day.
• Minimum 8–10 qualified leads generated per week.
• Minimum 5–8 sales meetings scheduled per week.
• Maintain CRM update accuracy of 100%.
• Achieve assigned monthly revenue and sales targets.
• Maintain a customer satisfaction rating of 90% or above.
• Personal AttributesSelf-motivated and target-driven.
• Professional and well-spoken.
• Resilient under pressure.
• Positive attitude with a strong work ethic.
• Quick learner with a willingness to improve.
• Excellent interpersonal skills.
• Strong problem-solving ability.
• Team player with the ability to work independently.
• Working ConditionsFull-time, office-based role.
• Standard working hours with flexibility during peak business periods.
• Performance will be evaluated based on sales targets, activity metrics, lead quality, and customer satisfaction.