Travel Agent / Consultant

Execution of travel arrangements for travellers

Servicing customer queries online and over the phone 

Managing reservations, rooming lists etc.

Post sales customer support (visa documentation, extra nights, amendments etc).

Tour Series and FIT traveller handling

Managing payments from customers 

Research and product (Tour) Design

Guiding Tours when necessary at Domestic & International locations

Negotiating with Suppliers

Keeping tours, dates and prices updated from season to season 

Maintaining the Tours on CM

REQUIRED SKILL & EXPERIENCE 

Minimum 3-5 years experience in planning and executing large-scale events / projects / group tours

Attention to detail and accuracy. Thorough and systematic work.

Excellent organisational, communication, time-management skills.

Demonstrated ability to multi-task

Complete understanding of trip operations, including planning, logistics & customer experience 

Driven & motivated with a proven track record in managing systems and processes. 

Ability to work independently as well as part of a team.

Flexible, positive mindset to adapt to change

Advanced computer skills and strong Google Office skills (advanced level)

Committed, willing to work long hours as required.

Travelling is an integral part of the job