Application Technical Support Specialist
Accenture India Private LimitedBengaluru/Bangalore
Not disclosed
Job Description
0000000007 - RRN00016995- Application Tech Support Practitioner
THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in creating a positive impact and growing your skills in a welcoming and dynamic setting. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Implement and uphold data retention practices to ensure compliance and reliability. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in problem solving. Intermediate proficiency in communication skills. Advanced proficiency in customer service. Intermediate proficiency in incident management. Beginner proficiency in process improvement.Job role
Work locationBengaluru
DepartmentIT & Information Security
Role / CategoryIT Support
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 2 years
About company
NameAccenture India Private Limited
Job posted by Accenture India Private Limited
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