Endpoint Management Analyst

Analyst - End User Computing

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Endpoint Management Analyst in Bangalore we’re looking for?

Your future role

Take on a new challenge and apply your technical and professional expertise in a cutting-edge field. You’ll work alongside a collaborative and innovative team of professionals.

You'll play a key role in ensuring seamless endpoint management across the globe, contributing to the efficiency and security of our operations. Day-to-day, you’ll work closely with teams across the business (Technical SPOCs, service owners, architects), design and deploy solutions using SCCM and Intune, and develop high-quality support services, among other responsibilities.

You’ll specifically take care of designing, updating, testing, and releasing Autopilot PCs, but also managing global processes and being available for on-call emergency situations.

JOB PURPOSE :

Reporting to Head Of Head EUC Imaging and Apps, you will be in charge of Endpoint management activities across globe.

Experience in the design and deployment of the following technologies: SCCM, Microsoft Windows 10, Enterprise Mobility + Security (Intune), Autopilot.

We’ll look to you for:

• Expertise in packaging, repackaging and automating software installations for a range of Windows desktop software using software packaging technologies
• Good logical diagnostic skills; ability to troubleshoot and resolve complex technical issues such as file and registry-related application problems on Windows operating systems
• In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 7
  Supports the development and verification of test methods in support of all applications
• Develops detailed test procedures, and instrumentation and configuration definition, needed to perform the test and minimize risk within the constraints of the test plan
• Should be good in troubleshooting application and SOE related issues and provide analysis and quick resolution
• Should be able to handle test and release of applications
• Should have a good knowledge in Software distribution using SCCM/Intune
• Responsible for deploying of SCCM with CO management
• Technical and Professional Expertise Ability to Package, Stage and Deploy application using SCCM/Intune
  Monitor the SNOW ticket queues, troubleshoot and resolve tickets
• Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads
  Create Low-Level Design Documents, Technical Documentation and Report creation for multiple workplace services
• Contribute to New SOE Builds/migration and upgrades, Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions
• Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities
• Knowledge in PowerShell scripting for automating daily system administration tasks is preferred
  Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required
• Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions
• Maintain and enhance engagement with business, IT partners, and other stakeholders for endpoint management activities
• Knowledge in PowerShell scripting for automating daily system administration tasks is preferred
• Flexibility in managing global processes and being available on-call for emergency situations at all times
• Develop and implement high quality support services, knowledge base content, best practices and methodologies
• Excellent Communication skills; both oral and written, Have efficient time management, attention to detail and critical thinking skills

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Bachelor's degree in Engineering, Science, or Technology

• 4-7 years of experience in IT, with significant expertise in Autopilot, Intune, and troubleshooting

• Experience in the design and deployment of Microsoft Windows 10, Enterprise Mobility + Security (Intune), and Autopilot

• Knowledge of Windows servicing, Windows as a Service, and cloud-based endpoint management workloads

• Familiarity with ITIL processes and frameworks

• Strong communication and vendor management skills to interact with global business teams

• Proficiency in PowerShell scripting for automating system administration tasks

• Ability to adapt to change and manage shifting priorities

• Experience in delivering solutions across multiple geographies in global companies

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our flexible and inclusive working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.