Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications and supporting the overall business infrastructure. The position demands continuous monitoring, analysis, and collaboration to maintain system stability and performance, contributing to the seamless delivery of services within a complex technical environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve operational processes and enhance system reliability.
- Mentor junior team members to foster skill development and knowledge sharing.
- Coordinate cross-functional communication to ensure alignment on project goals and issue resolution.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong knowledge of network protocols, architecture, and security principles.
- Experience with troubleshooting and maintaining enterprise-level network systems.
- Ability to analyze complex network issues and implement effective solutions.
- Familiarity with network monitoring tools and performance optimization techniques.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Network Infrastructures.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.