Program and Project Management Representative

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Incident Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system components, and ensuring smooth operation by promptly addressing disruptions. The position demands continuous engagement with multiple system elements to maintain service reliability and support business continuity through effective problem resolution and system oversight.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve incident response processes and enhance system stability.
- Mentor junior team members to develop their skills and support their growth.
- Coordinate cross-functional communication to ensure timely resolution of complex issues.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Incident Management.
- Strong analytical skills to diagnose and resolve complex system issues.
- Experience with monitoring tools and incident tracking systems.
- Ability to work collaboratively across teams to manage and resolve incidents.
- Excellent problem-solving skills with a focus on minimizing business impact.
- Effective communication skills to document incidents and coordinate with stakeholders.

Additional Information:
- The candidate should have minimum 5 years of experience in Incident Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.