Program or Project Management Representative

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Automation Anywhere
Good to have skills : Python (Programming Language)
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system dependencies and impact of issues.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the implementation of process improvements to enhance system stability and efficiency.
- Support junior team members by sharing knowledge and providing guidance on routine tasks.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Automation Anywhere.
- Good To Have Skills: Experience with Python (Programming Language).
- Strong problem-solving abilities to diagnose and resolve complex software issues.
- Familiarity with automation tools and scripting to streamline support processes.
- Ability to analyze system logs and performance metrics to identify root causes.
- Effective communication skills to interact with technical and non-technical stakeholders.

Additional Information:
- The candidate should have minimum 3 years of experience in Automation Anywhere.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.